Email support@guncollector.app
Need a hand with GunCollector on the web, iPhone, or Android? Email us and a person will read it — there is no bot and no ticket queue.
Email support@guncollector.app. Please send it from the email address on your GunCollector account so we can find it. If something isn't working, tell us which device you're on (web browser, iPhone, or Android), the app version (shown at the bottom of the More tab in the mobile app), and what you were doing when it went wrong. A screenshot helps. Please don't send serial numbers or photos of your paperwork unless we ask.
The web app and the mobile apps use the same account, so sign in with the same email and password everywhere. You can create an account or reset a forgotten password in the mobile app (Create an account or Forgot password? on the sign-in screen) or at app.guncollector.app. Verification and reset codes arrive by email from welcome@guncollector.app — check your spam folder if one doesn't show up within a few minutes. If you signed up with Google or Apple, use Continue with Google or Continue with Apple instead of a password.
The mobile apps keep a copy of your collection on your phone, so you can look things up and log range trips with no signal. Changes made offline sync automatically when you're back online. The More tab shows when the app last synced and whether any changes are still waiting to send.
In the web app, open Settings and choose an export. The full backup includes your photos and documents as well as your records.
You can delete your account and all of its data yourself, from the web app or the mobile app. See how to delete your account.
Step-by-step walkthroughs for adding a firearm from a photo, logging a range trip and measuring a group, adding ammo, and building a DOPE card are in the Guides.